Effective Business Communication
Communication in the Workplace
Once you understand the importance of communication in project management, the next step is
ensuring your communication in the workplace is effective.
There are four key aspects to effective communication in business projects...
- Understand stakeholder needs
- Be clear and concise
- Be predictable
- Communicate often
Understand Stakeholder Needs
Projects have many stakeholders, each with their own specific needs.
Early in the project you should identify your
key stakeholders and determine what information they need to know. Then tailor your project communication accordingly.
Be Clear and Concise
To be effective, you need to be able to communicate information clearly. This involves more than proper grammar and
composition. It also includes being able to simplify complex ideas into logical pieces that allow for others to
understand your message.
Being able to clarify and simplify complex issues is an important responsibility for a project manager. But you must
be able to do this concisely. Your stakeholders don't want to go through paragraphs of information to understand an
issue or topic. You need to take the time to breakout the key points in a concise yet complete way.
Communicating project information on a regular basis and in a consistent format can help you manage stakeholder
expectations and reduce individual requests for information. This is important for building trust and credibility with
your project stakeholders. Plus, it will end up saving you a lot of time.
The most obvious project deliverable that should be distributed on a set schedule is the Status Report. By sending
your project status report on a set schedule and in a specified format, your stakeholders will know when they can expect
to get project updates and what information will be included.
Your Project Management Communication Plan should specify any scheduled communications you will
distribute as well as the information they will contain.
The final aspect for effective workplace communication is that you need to communicate often and openly.
To do this you need to develop an open dialogue with your stakeholders where you are able to share both good news and
bad news with them.
One of the worst things you can do is to sit on bad news. By communicating bad news earlier, you give everyone more
time to adjust their plans or find ways to minimize the impact.
Applying these four guidelines to your communication in the workplace will go a long way towards making your